Please review the articles in this section for questions about our return/exchange policy and process. If you do not find your answer here, please contact our Customer Service Team by emailing [email protected] or calling 877-887-5469 M - F 8am - 5pm.
We are so sorry to hear that your UV Skinz item has not worked out! New, unused, unwashed items can be returned or exchanged for up to 91 days from the date of purchase. EXCHANGES - FREE RETURN LABEL. Do you need a new size or want to try another col
If you need to return an item and you currently reside outside of the US, you will need to ship the item back to us with the carrier of your choice. We do not provide return labels (or pay for shipping) for international orders. You can initiate your
We are so sorry to hear the item did not work out for you. To request a return on an Amazon order you would need to do the following:. 1. Log into your Amazon account. 2. View your order history. 3. Select the order and then select the item in the or
You've sent a return back to UV Skinz and are wondering when you'll receive your refund. We completely understand! Refunds are issued when the return is delivered safe and sound back at our warehouse. It super important you use the prepaid return lab
We are so sorry to hear your UV Skinz gift has not worked out. You are certainly welcome to return or exchange new, unwashed items within 91 days of the purchase date. You will need the order number and original shipping zip code. You can start by go
If the return portal incorrectly indicates items as non-returnable, please reach out to customer service for assistance. We will review your order and help you process the return if the items are indeed eligible for return.
Exchange orders are typically created once your return arrives at our facility. To get confirmation or expedite the process, please get in touch with customer service, and we can assist with the processing of your exchange.
We recommend keeping the returns separate to process them efficiently as your refund or exchange is an automated process that is triggered by USPS scanning the provided return label. If you do not use one of the labels, your refund or exchange will n
To locate your order number, please check the email confirmation sent to you at the time of your purchase. If you cannot find your order number or did not receive an email confirmation, you can reach out to our customer service, and they will provide
The return fee is a one-time charge of $6.95 per return request, not per item. If you are returning multiple items from the same order, it is best to process the return for all the items at once to avoid additional fees. If there are any discrepancie
If you are having trouble completing the return process online, we can assist you directly. Whether you prefer an exchange, a refund to the original payment method, or store credit, just let us know, and we will provide you with the next steps for yo
If you would like a refund, we can issue it to the original payment method, less a return fee. Alternatively, you may choose store credit and have the return fee waived. Please let us know your preferred refund method when initiating a return.
Final sale items are typically not eligible for return or exchange. However, if there's an issue with sizing or product quality, please contact us with your order number and specifics, and we'll see what can be done to address your concern.
If you are experiencing issues with the return label originally provided, or if you require the label in a different format, such as a QR code, you can easily contact our customer service for assistance. Reach out via email or use our online portal t
If you've sent multiple returns back to us, it is crucial to package and ship them as instructed to enable systematic processing and refunds. If you encounter a scenario where you have received a refund for one item but still await a refund for anoth
What is the UV Skinz Return/Exchange Policy?. Unused, with the tag attached items can be returned or exchanged for up to 90 days from the date of delivery for a full refund to the original form of payment. Items marked FINAL SALE or CLEARANCE may not
We are so sorry to hear the item did not work out for you. To request a return on an order through Nordstrom you would need to do the following:. 1. Log into your Nordstrom account using your email. 2. Enter your order # along with your ZIP code or P
Return and exchanges for most orders are initiated through our Returns & Exchanges Portal. If you've ordered through Amazon, Costco Next, or Nordstrom please reach out to our Customer Service Team at [email protected] for your specific return instruct