Here are some common questions about our order shipping. If you do not find your answer here, please contact our Customer Service Team by emailing [email protected] or calling 877-887-5469 M - F 8am - 5pm.
We are so happy to say that YES - we ship to many different countries. It is our mission to make sun protection accessible to EVERYONE. We want to get families covered so they can LIVE and HAVE FUN outdoors!. It is important to keep in mind that when
Our goal is to fulfill all orders promptly so that you can safely enjoy fun-filled days in the sun as soon as possible. Please allow up to 1 - 2 business days (weekends and holidays do not count as business days) of processing time before shipping oc
UV Skinz does not collect any brokerage fees, import duties, tariffs, or similar taxes at the time you place your order. You will be asked to pay the applicable amounts at the time your shipment is released to you according to the guidelines of your
Our orders ship to you from our warehouse in Dallas, Texas.
Uh oh! You received your order confirmation and found that it has the wrong shipping address? Please reach out to our Customer Service Team by emailing [email protected] or by calling 877-887-5469. Our Team is available Monday - Friday from 8 am - 5 p
Once your order ships from our warehouse you will receive a shipping confirmation email. This email will provide you with the carrier information and tracking number, as well as provide you with a link that you can click to view the shipment progress
If the tracking information indicates that your order was delivered but you have not received it, please check the delivery address to ensure it is accurate. It is also advisable to check with neighbors or other members of your household, as the pack
If your package was returned to sender, please confirm your address details with customer service. Once we have the correct address, we will promptly resend the package to you. For urgent matters, such as needing the items for an upcoming trip, we wi
If your package is being held at customs, please be advised that this is a normal part of the international shipping process. Customs may hold packages to assess duties based on the value of the order and the tax-free threshold for goods entering you
If you received a message that there was an attempt to deliver your package but the delivery failed, it's usually an update from the carrier indicating a temporary issue, such as not being able to access the delivery location on a weekend. Be assured
Unfortunately, once an order has shipped, we are unable to change the shipping address directly. However, you may be able to take the tracking number to your local post office and see if they can add the correct apartment number or set up a forwardin
At UV Skinz, we strive to get your order to you quickly and accurately by using trusted carriers like USPS, UPS, and FedEx. While we aim to provide a reliable balance of speed and precision, the specific carrier used may vary due to factors like carr
If your order has not arrived within the expected delivery window, please inform us promptly. We understand the importance of timely deliveries, especially if items are needed for events or as gifts. Should your order not arrive by the provided date,