What should I do if my package has been held at customs?Updated a year ago

If your package is being held at customs, please be advised that this is a normal part of the international shipping process. Customs may hold packages to assess duties based on the value of the order and the tax-free threshold for goods entering your country.

All duties and taxes assessed are the responsibility of the recipient and are typically collected at the time of delivery. For more details on potential duties and taxes, we recommend reaching out to your local customs office. Should you decide to refuse the order, you can do so upon delivery.

If you require more assistance or an update on your shipment, feel free to reach out to us. We are here to help!