UV Skinz Help Page

If the tracking information indicates that your order was delivered but you have not received it, please check the delivery address to ensure it is accurate. It is also advisable to check with neighbors or other members of your household, as the package may have been received on your behalf.Shipping carriers are currently experiencing higher than normal volumes, which could result in premature &apos;delivered&apos; notifications. Your package might still be on the way and could arrive within the next few days. Please be patient and consider reaching out to the shipping carrier directly for updates.If your order has not arrived after 3 business days from the delivery notification, please contact us for further assistance. We are committed to ensuring you receive your order and will do our best to resolve the situation. Remember to have your tracking details on hand to provide to the carrier and our customer service team.

If the tracking information indicates that your order was delivered but you have not received it, please check the delivery address to ensure it is accurate. It is also advisable to check with neighbors or other members of your household, as the pack

What should I do if my order status says 'delivered' but I have not received the package?

Shipping & Delivery

What is UPF Clothing?

Promotions and Discounts

Medical Partner Program

How can I opt-out of the mailing list for physical catalogs and promotions?

How do I know when to replace my UV-protective clothing?

Do UV Skinz products carry the Skin Cancer Foundation Seal of Recommendation?

How can I request a hard copy catalog from your shop?

How do I reach UV Skinz customer service for assistance, inquiries, or feedback?

The Magic Behind Chlorine and Salt-Water Resistance

UV Skinz Product Catalog

General UV Skinz Information

How do I return an item? (US Orders)

How do I return an item? (International orders)

How do I return something I ordered on Amazon?

When will I receive my refund?

I received an item as a gift, can I still return it?

What if my return portal shows items are not available for return?

When are items I've returned for an exchange shipped out?

Can I return multiple items in one package?

How do I find my order number to initiate a return or exchange?

How much is the return fee, and is it per item?

How can I resolve issues while trying to complete a return online?

What are the options if I want to proceed with a refund?

What if I need to return a final sale item?

How can I obtain a new return label if the original has issues or if I need a different format?

How do I ensure all my returns are refunded if I sent multiple items back?

Return/Exchange Policy

How do I return something I ordered from Nordstrom?

How do I get the return label?

Returns and Exchanges

I placed my order, now what?

What forms of payment do you accept?

Do I have to pay International taxes and duty?

Will I receive an order confirmation?

Phone Orders

I forgot to add an item to my order. How do I change it?

My order has the wrong shipping address!

What if I haven't received a confirmation email after placing an order?

Can I modify an order after placing it to remove duplicate items?

What if I place an order with the wrong item or size by mistake?

Can I add an item to my order after it has been placed?

Can I modify the billing address after placing an order?

Orders

How long will my UV Skinz item protect me?

How do I know UV Skinz items will protect me?

Do you offer gift certificates?

Do the women's swim bottoms have a built-in panty liner?

Which of the women's tops have a built-in bra?

How do I tie the Women's Sun Wrap?

Won't I be hot wearing black out in the sun?

Do any of the Men's Swim Shorts have a mesh liner?

Can I wear the bamboo products in the water?

When will you get this item back in stock?

How can I determine which products will color coordinate with pieces I've previously purchased?

What is the material composition of UV Skinz products?

How do I remove the pads from a women's tankini bathing suit?

How should a swimwear item fit if I plan to use it in the water?

The lens in my sunglasses is scratched

Are chemical sunscreens safe?

How do I write a review for my UV Skinz product?

Care Instructions

Caring for your Everyday Tees

Garment Care

Products

Do you have a size chart?

What size swim bra do I order?

Sun Sleeves Size Chart

Sunglasses Sizing

Measurements & Sizing

Does UV Skinz ship internationally?

How much is shipping and how long will it take to receive my order?

Where are you shipping from?

How can I track my order?

How do I get my package resent if it was returned to sender?

What should I do if my package has been held at customs?

What does it mean if there was an attempt to deliver my package but it failed?

Can I change the shipping address for an order that has already been shipped?

Shipping Carriers

What if my order is late?

What should I do if my order status says 'delivered' but I have not received the package?Updated a year ago