Questions about placing an order? You've come to the right place! If you do not find your answer here, please contact our Customer Service Team by emailing help@uvskinz.com or calling 877-887-5469 M - F 8am - 5pm.
We are so glad that you've found something you love here at UV Skinz! Once you place your order, you will immediately receive an order confirmation email to let you know we've received your order and will begin working on it right away!. Order proces
We accept Visa, MasterCard, American Express, and Discover cards as well as PayPal. We will accept personal checks and money orders for any mail in order requests (Please note: personal checks may take up to 10 working days to clear before an order c
UV Skinz does not collect any brokerage fees, import duties, tariffs, or similar taxes at the time you place your order. You will be asked to pay the applicable amounts at the time your shipment is released to you according to the guidelines of your
Yes, you will receive an email confirmation that we have received your order. Once your order is shipped you will also receive a shipment confirmation email with a tracking number so you can monitor your package as it makes its way to you!
We understand that sometimes it is preferable to place an order with a representative over the phone. Our AMAZING Customer Service Team is happy to help you place your order. Please give them a call at 877-887-5469. Our normal business hours are Mond
Oh no! You forgot to add something to your cart before checking out? We are not able to modify an order once it has been place BUT we do offer free shipping on domestic orders so you can go ahead and order that item without any additional fees!
Uh oh! You received your order confirmation and found that it has the wrong shipping address? Please reach out to our Customer Service Team by emailing help@uvskinz.com or by calling 877-887-5469. Our Team is available Monday - Friday from 8 am - 5 p
If you have not received a confirmation email after placing an order, please confirm the email address used during the purchase. If you've checked the correct email and the spam/junk folder and still cannot find it, contact us with your name and any
If you've accidentally ordered duplicate items, you may modify your order to receive only one of each item, provided you contact us within a small window of time after placing the order. We will cancel the extra items and process a refund to your ori
If you realize that you've ordered an incorrect item or size, please contact us as quickly as possible. Although we cannot always guarantee changes can be made to orders already in the fulfillment process, we may be able to cancel and refund the orig
Once an order has been placed, we are unable to add additional items to it. If you wish to purchase more items, you will need to place a new order. Rest assured, shipping is free on all new orders in the US, so you will not incur additional shipping
Once an order is placed, we are unable to make any changes to the billing address. The billing address is primarily used to verify your credit card and is not used for billing purposes, such as sending out a bill. As long as your payment went through